Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“I was very impressed with everything. The front desk staff were very nice. The nurse who took me back was very nice. The nurse who prepped me for the procedure was very nice, took time to explain what would happen, answered my questions, and really made me feel comfortable. I felt that she genuinely cared about me and I was not just another number getting a procedure. The world needs more nurses like her. I’m sorry that I can’t recall her name, but after the anesthesia I didn’t remember much. The doctor came by prior to the procedure to talk with me, which was very much appreciated. The Team in the room for the procedure were great. And when I awoke, the nurse helped me. From beginning to end, everyone was so very nice and professional! They even called me at home to check on me! Thank you so much for taking great care of me!!”
“As a patient with a long history of colon issues, this facility and the doctor, nurses, and other personnel involved did an excellent job of taking care of me. I have been to numerous other facilities over the years and find Chattanooga Endoscopy Center to be the best. Kudos to your professionalism and caring attitude from the receptionist to the recovery nurse.”
“The Doctor and Staff were fabulous! They made me feel comfortable and turned a situation that could have been filled with anxiety into a stress-free experience. Everything about the visit and procedure was handled in a professional manner.”